Terms and SMS Terms.
The terms of the Texas R.E.S.T. Member Alerts text message program and our automated dispatch calls, and the rules for using txrest.org and our member tools.
- Program
- Texas R.E.S.T. Member Alerts
- Who
- Texas R.E.S.T. members only. It is not offered to the public.
- What
- Dispatch pages, incident updates, on-duty coordinator requests, channel tests, and scheduling and readiness notices.
- How often
- Message frequency varies with incident activity, at any hour.
- Cost
- Message and data rates may apply.
- Stop
- Reply STOP to any message to opt out.
- Help
- Reply HELP, email [email protected], or call (936) 236-7876.
SMS Terms: Texas R.E.S.T. Member Alerts
Who can enroll and how
Texas R.E.S.T. Member Alerts is an internal program for our members. We do not text the public, and we do not add anyone to the program from a purchased or shared list. A member enrolls by signing in to the member portal at vol.txrest.org, adding a mobile number under “How to reach me,” and checking the box that says they agree to receive Texas R.E.S.T. Member Alerts at that number. The box is never checked in advance, and the number is not added without it. We keep a record of each agreement.
What we send
Messages begin with “TXREST” and may include incident type, address, staging and radio details, hazard notes, and a link to a map or to the member portal. They include:
- dispatch pages asking whether you can respond;
- updates, stand-downs, and closures for incidents you were paged for;
- requests to the on-duty coordinator to decide how to handle a pending incident;
- channel tests that confirm your number reaches you; and
- scheduling, readiness, and account notices for your membership.
We never send marketing or promotional messages through this program.
How often, and when
Message frequency varies with incident activity. Emergencies happen at any hour, so messages may arrive overnight, and one incident can produce several messages. You can set quiet hours in the portal to hold routine notices; dispatch pages are never held.
Cost
Texas R.E.S.T. does not charge for these messages. Message and data rates may apply, according to your mobile plan.
Replying to messages
- Reply 1 if you are responding to a dispatch page, or 2 if you are unavailable.
- Reply TEST to confirm a channel test.
- The on-duty coordinator may reply PRE, PAGE, WATCH, or SD to decide on a pending incident.
- Reply HELP for help. You can also email [email protected] or call (936) 236-7876.
Opting out
Reply STOP to any message to stop all texts from our number. You will get one final message confirming that you have opted out, and no further texts after it. To rejoin, reply START to (936) 236-7876.
A requirement for active response membership
Our response depends on reaching members within seconds, so being reachable by text is a requirement for active response membership. You may opt out at any time and we will honor it immediately. While you are opted out we cannot send you dispatch pages by text, and you may be placed on inactive status and unable to take part in responses until you opt back in or make other arrangements with your coordinator. Agreeing to these messages is never a condition of buying anything.
Delivery
Wireless carriers are not liable for delayed or undelivered messages. Text delivery is not guaranteed, which is why we ask members to register at least two ways to be reached. This program does not replace 911 or official public-safety dispatch.
Changing or removing your number
You can remove a number in the member portal at any time. If you give up or change a mobile number, remove it from the portal so our messages do not reach its next owner.
Privacy
Our Privacy Policy explains how we handle member information. We do not sell, rent, or share mobile phone numbers, text message opt-in data, or consent with third parties or affiliates for marketing or promotional purposes.
Automated dispatch calls
A member may also register a number for voice pages. We place automated calls to that number that read the dispatch aloud in a computer-generated voice or a recording, and may ask you to press a key to answer. The member agrees to these calls in the portal when adding the number. To stop them, remove the number in the portal or contact us.
Using txrest.org and our member tools
- Not an emergency line. Our website, phone line, and email are not for emergencies. In an emergency, call 911.
- Information only. We work to keep the website accurate and current, but it is provided as is, without warranties of any kind.
- Forms. Please submit accurate information and do not misuse our forms. We may block automated or abusive submissions.
- Member accounts. The member portal and administration tools are for authorized members only. Accounts are personal: keep your sign-in methods secure and do not share them. Use of these tools follows our member policies.
- Other sites. Links to other websites, such as maps, are provided for convenience; we are not responsible for their content.
- Governing law. These terms are governed by the laws of the State of Texas.
Changes and contact
We will post any change to these terms on this page and update the date at the top. If a change affects the Member Alerts program, we will tell members directly.
Questions: [email protected] or (936) 236-7876.