Your information, and how we handle it.

Who we are

Texas Rehab & Emergency Support Team(“Texas R.E.S.T.,” “we,” “us”) is an all-volunteer 501(c)(3) nonprofit in Texas, EIN 42-3104101. We provide rehabilitation, hydration, and rest for first responders at extended emergency incidents.

This policy covers our website at txrest.org, our member portal at vol.txrest.org, our internal administration tools, and the text messages and phone calls we send to our members.

What we collect

When you visit txrest.org

Our public website does not use advertising or analytics trackers. Like any website, our servers and our network provider (Cloudflare) process technical details such as your IP address and browser type to deliver pages and block abuse. The coverage map on our About page loads map imagery from Mapbox, which receives your IP address when the map loads.

When you request support or apply to volunteer

We collect what you enter in the form. For a volunteer application that is your name, phone number, email address, mailing address, county, work experience, certifications, preferred way to be contacted, an optional résumé, and your answer to why you want to volunteer. For a support request it is your contact details and the details of the event or incident. Cloudflare Turnstile checks that a person, not an automated program, is submitting the form.

When you are a member

We keep the information we need to deploy you safely and keep required records, including:

• your name, contact details, date of birth, and emergency contacts;
• the phone numbers and email addresses you register for dispatch notifications, and your notification settings;
• certifications, training records, and, if you drive our vehicles, driver’s license details;
• availability, shift sign-ups, incident responses, and time records;
• equipment and vehicle assignments and inspections;
• sign-in security information, such as passkeys and two-factor settings;
• your device’s location, only while you turn on location sharing in the portal; and
• your device’s push notification subscription, if you turn on push notifications.

How we use it

• to respond to requests for support and coordinate with requesting agencies;
• to review volunteer applications and bring new members on board;
• to dispatch members to incidents and send the notifications our operations depend on;
• to schedule shifts and track training, certifications, and equipment;
• to keep the incident, safety, and accountability records a response organization needs;
• to secure accounts and protect our systems from misuse; and
• to meet our legal obligations.

We do not use personal information for advertising, and we do not send marketing text messages.

Text messages and calls

Members receive automated text messages and phone calls through our member alert program, Texas R.E.S.T. Member Alerts. A member enrolls by adding a mobile number in the member portal and agreeing to the SMS Terms. We record when a member agrees and when a member opts out. We use the number only to send dispatch pages, incident updates, and team operational messages, and to process the replies members send back.

We do not sell, rent, or share mobile phone numbers, text message opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only outside party that handles a member’s number for texts and calls is our messaging provider, Twilio, which uses it solely to deliver our messages and calls.

Reply STOP to any message to stop texts, or HELP for help. Message and data rates may apply.

Who we share it with

We never sell or rent personal information. We share it only in these cases:

• Service providers that run parts of our systems for us, only as needed to provide that service: Twilio (texts and calls), Google Workspace (email), Cloudflare (network security and form checks), Mapbox (maps), and, when you turn on push notifications, the push service your browser or phone uses (Apple, Google, or Mozilla). Mobile opt-in data and consent are never shared for marketing, as described above.
• Incident operations. When you are deployed, we may share your name, role, and qualifications with the incident commander or requesting agency as needed to run the incident safely.
• Legal and safety. When the law requires it, or when needed to protect someone’s safety.

Cookies

txrest.org does not set advertising or tracking cookies. The member portal and our administration tools use essential cookies to keep you signed in. Cloudflare may use strictly necessary cookies to protect the sites from abuse.

Keeping it safe

Access to member information is limited by role to the people who need it, and every account requires two-factor sign-in. Information travels over encrypted connections. We keep application and request information as long as needed to respond and for our records, and member records for the length of membership and afterward as needed for incident, training, and legal records.

Your choices

• Ask to see, correct, or delete your information by writing to [email protected]. We will keep only the records we are required to keep.
• Stop text messages at any time by replying STOP. See the SMS Terms.
• Turn push notifications and location sharing on or off in the member portal’s settings.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes and contact

We will post any change to this policy on this page and update the date at the top. If a change affects how we use member information, we will tell members directly.

Questions: [email protected] or (936) 236-7876. This line is not for emergencies; call 911.